Refund Policy

This Refund Policy explains how refunds are handled for Billomax - Your Trusted Partner in Billing & Invoicing, provided by Web Digital Mantra IT Services Pvt Ltd.

1. Free Trial

We offer a free trial so you can evaluate the Service before paying. No charges apply during the trial, and no payment details are required to start it.

2. Subscription Refunds

• Subscription fees are generally non-refundable once a billing cycle has started.
• If you experience a billing error or were charged incorrectly, contact us within 7 days and we will investigate and refund any verified incorrect charge.
• Refunds, where approved, are issued to the original payment method within 7–10 business days.

3. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals; you retain access until the end of the current paid period. We do not provide pro-rated refunds for partial periods unless required by law.

4. Order & Wallet Refunds (Pharmacy / Marketplace)

• For customer orders placed through the platform, refunds for cancelled or returned orders are processed to the original payment method or as wallet credit, as applicable.
• Razorpay-paid orders are refunded via Razorpay; cash-on-delivery orders may be credited to the wallet.
• Refund timelines depend on the payment provider and bank, typically 5–10 business days.

5. Non-Refundable Items

Setup fees, customisation work, and add-on services that have already been delivered are non-refundable.

6. How to Request a Refund

To request a refund or raise a billing concern, contact us using the details below with your account email and transaction reference. We aim to respond within 2 business days.